Repair Form

The process for returning equipment to Industrial Scientific for repair is simple. Please complete steps outlined below for fast, high quality service. When shipping items to one of our service locations, please complete the following steps to ensure smooth processing:

  • Complete the form below (print your confirmation email to accompany your items)
  • Ship ONLY the items that require maintenance or disposition
  • Package your items and documentation in an appropriate package for shipment
  • Review the lithium battery shipping restrictions to include DOT and IATA labeling guidelines
  • Do not ship any items that may be considered hazardous or contaminated (biological, chemical, physical or radiological substance)

We strive to provide quick turnaround on all service requests to get your equipment back in the field where it is needed. For the fastest possible service, please consider our pre-approval process.

Please Note:

This form should only be used for returning customer-owned equipment needing repair services. Please do not use this form when returning iNet Exchange and/or rental instruments

POSSIBLE AUTOMATED EMAIL ISSUES

  • If you do not receive your automated email within 15 minutes, please first check your spam or junk folder
  • If your email is not in either of those locations, your organization may be blocking these automated emails. You may need to submit a request to your organization's IT department to whitelist emails coming from Industrial Scientific.
  • It is also possible that you may have unsubscribed from our emails. If this is the case, please visit http://hub.indsci.com/resubscribe and submit the form to resubscribe.
  • If you still do not receive an email, you may click here to download a printable version of the repair form to submit with your return.