When Mikel retired from the U.S. Navy, he wanted a career … not a job. “ISC seemed like the kind of company that I could grow with and that would grow with me,” he said. “When I was introduced to the Employees First philosophy, I knew this was where I wanted to have my second career.” Industrial Scientific’s Mission has also been a guiding inspiration. “It first reminds you just how far reaching a company we are. And, it reminds you how diverse our customers’ applications are.” Mikel uses the second part of Industrial Scientific’s Mission to gauge how he is serving customers. “Was the contact with my customer a valuable experience for them (Highest Quality)? And, was there anything that I could have done better to serve my customer (Best Customer Service)? Serving customers well and providing life-saving equipment and services also has a personal meaning for Mikel. “I have had friends and shipmates lose their lives. I’ve had family members lose body parts. These were all accidents that could have been avoided. I enjoy making decisions and giving answers or advice that support my customers and are directly related to whether they go home at night.” Mikel approaches customer service with a “Whatever it takes!” attitude. “To provide ‘Best Customer Service,’ you might have to put in extra hours, do more paperwork, make unpopular decisions, or ruffle a few feathers,” he said.